Payment Policy

At Benzal, we aim to provide a secure and transparent checkout process. This Payment Policy outlines how transactions are handled when you purchase handbags, shoulder bags, or clutches from our store. By placing an order on our website, you agree to the payment terms described below.

1. Accepted Payment Methods
 We offer secure and convenient payment options for our customers. We accept all major Credit and Debit cards. The accepted cards include:

  • Visa

  • MasterCard

  • American Express

  • Discover

2. Currency & Charges

  • Currency: All prices listed on our website are processed in GBP.

  • No Hidden Fees: The total amount displayed at checkout is the final amount you will be charged. We do not charge any hidden fees, subscription fees, or unexpected handling charges.

3. Payment Authorization
 When you place an order, your Credit or Debit card is authorized for the total order amount. The funds are then captured and deducted from your account once the order verification is completed and the order is sent for processing.

4. Security of Transactions
 Your payment security is our top priority. Our Shopify storefront is fully Payment Card Industry (PCI) compliant. All payment information is encrypted using Secure Socket Layer (SSL) technology. We do not store your full credit card number or CVV details on our servers; payments are processed entirely through secure, certified third-party payment gateways.

5. Order Confirmation
 Immediately after a successful payment, you will receive an automated Order Confirmation email containing your order number, a summary of your purchased items, and the total billed amount. This serves as your digital receipt.

6. Failed or Declined Payments
If your payment is declined at checkout, Benzal will not process the order. Payment declines are usually determined by your bank or card issuer. If this happens, please:

  • Check that your card details (number, expiration date, and CVV) were entered correctly.

  • Ensure sufficient funds are available.

  • Contact your bank or credit card provider to authorize the transaction.

7. Billing Information
 To ensure a smooth transaction, the billing address you provide at checkout must exactly match the address associated with your credit or debit card. Incorrect billing information may result in payment failure or delays in processing your order.

8. Payment Verification
 For the safety of our customers and our business, all orders are subject to payment verification. If there is a discrepancy between the billing and shipping address, or if an order is flagged by our system, we may contact you via email or phone to verify your details before processing the order.

9. Cancellation & Refunds

  • If an order is canceled before it is dispatched, the full amount will be refunded to your original payment method.

  • For returned items, once the return is inspected and approved, the refund is automatically credited back to the original Credit/Debit card used during the purchase. Please allow 7 business days for the refund to reflect on your bank statement. For detailed information, please read our Return & Refund Policy.

10. Taxes & Compliances
All applicable sales taxes are calculated based on your shipping destination and will be clearly displayed during the checkout process before you confirm your payment. We comply with all local and international tax regulations required for our business operations.

11. Payment Disputes
If you notice an unauthorized charge or have an issue with your billing, we strongly encourage you to contact our support team first. We are committed to resolving payment discrepancies quickly and fairly without the need for filing a formal bank chargeback.

12. Fraud Verification
To protect against fraudulent activities, our Shopify platform uses automated fraud analysis tools. If an order is identified as high-risk (e.g., using a proxy IP, mismatched geographical locations, or multiple failed payment attempts), we reserve the right to cancel the order and immediately refund the payment.

13. Policy Modification
 Benzal reserves the right to update or modify this Payment Policy at any time to reflect changes in our payment gateways, regulatory requirements, or business operations. Any updates will be posted directly on this page.

14. Contact for Payment Inquiries
 If you have any questions, concerns, or require assistance regarding your payment, please reach out to us:

Business Name: Benzal
Business Mail: support@benzal.shop
Business Contact: +447475488293
Business Days: Monday – Friday
Business Hours: 9:00 AM – 5:00 PM
Chat Support: 24/7
Business Address: Flat 13 Amberley Court, Angell Road, London SW9 7HL, United Kingdom