Privacy policy

Last Updated: 13 June 2026

At Benzal, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Shopify online store and purchase our handbags, shoulder bags, or clutches.

This policy is drafted in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are (Data Controller)

Benzal is the data controller responsible for your personal data. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us using the details provided below:

  • Business Name: Benzal

  • Email Address: support@benzal.shop

  • Physical Address: Flat 13 Amberley Court, Angell Road, London SW9 7HL, United Kingdom

  • Phone Number: +447475488293

2. The Personal Data We Collect

Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: Includes your first name and last name.

  • Contact Data: Includes your billing address, delivery address, email address, and phone numbers.

  • Financial Data: Includes payment card details (processed securely via our payment gateways; we do not store full card numbers).

  • Transaction Data: Includes details about payments to and from you and other details of products (handbags, clutches) you have purchased from us.

  • Technical Data: Includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

  • Usage Data: Includes information about how you use our website, products, and services.

3. How We Collect Your Personal Data

We use different methods to collect data from and about you, including:

  • Direct Interactions: You give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by email, phone, or live chat. This includes personal data you provide when you purchase a product, create an account, or contact customer support.

  • Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.

4. How and Why We Use Your Personal Data (Legal Basis)

Under the UK GDPR, we must have a lawful basis to process your personal data. We use your data for the following purposes:

  • To Perform a Contract: To process and deliver your order, manage payments, fees, and charges, and collect money owed to us.

  • To Comply with Legal Obligations: To notify you about changes to our terms or privacy policy, and to maintain business accounting records for financial authorities (such as HMRC).

  • For Legitimate Interests: To administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data), and to prevent fraud.

5. Sharing Your Personal Data

We do not sell, rent, or trade your personal data with third parties for marketing purposes. However, we must share your personal data with trusted service providers to run our store and fulfill your orders:

  • Shopify: Our e-commerce platform that hosts our store and processes your data.

  • Payment Gateways: Certified payment processors (such as Visa, Mastercard gateways) to safely capture your checkout payments.

  • Courier Services: Delivery companies and postal services that require your name, delivery address, and phone number to ship your handbags or clutches.

  • Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

6. International Data Transfers

Because our store is hosted on Shopify, your personal data may be transferred outside of the United Kingdom (UK) to servers located in Canada and the United States. Shopify handles these transfers under strict technical safeguards and approved standard contractual clauses to ensure your data receives an equivalent level of protection as required under UK data protection laws.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

  • Our website uses Secure Socket Layer (SSL) encryption for all transactions.

  • We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. For legal tax purposes, we are required by UK law to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers.

9. Your Legal Rights (UK GDPR)

Under UK data protection laws, you have specific rights in relation to your personal data:

  • Right of Access: You have the right to request a copy of the personal data we hold about you.

  • Right to Rectification: You have the right to ask us to correct or complete any inaccurate or incomplete personal data.

  • Right to Erasure: You can ask us to delete or remove your personal data under certain circumstances (the right to be forgotten).

  • Right to Restrict Processing: You have the right to object to or restrict the processing of your personal data.

  • Right to Data Portability: You can request the transfer of your personal data to you or to a third party.

  • Right to Withdraw Consent: Where we rely on your consent to process data, you can withdraw that consent at any time.

If you wish to exercise any of these rights, please contact our support team via email.

10. Cookies and Tracking Technologies

Our website uses cookies to distinguish you from other users. This helps us provide you with a smooth shopping experience and allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website (such as the shopping cart) may become inaccessible or not function properly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted directly on this page with an updated "Last Updated" date.

12. How to Complain

If you have any concerns or complaints about our use of your personal data, you can contact us directly via our support email.

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.

Business Information

Business Name: Benzal
Business Mail: support@benzal.shop
Business Contact: +447475488293
Business Days: Monday – Friday
Business Hours: 9:00 AM – 5:00 PM
Chat Support: 24/7
Business Address: Flat 13 Amberley Court, Angell Road, London SW9 7HL, United Kingdom