Shipping policy

At Benzal, we are committed to delivering your handbags, shoulder bags, and clutches safely and efficiently. This Shipping Policy outlines our processing times, shipping methods, and delivery procedures. By placing an order with us, you agree to the terms below.

1. Order Processing (Handling Time)

After you place an order, our team needs time to verify, pack, and dispatch your items.

  • Handling Time: All orders are processed within 1 to 2 business days (Monday to Friday).

  • Order Cut-off Time: Our daily order processing cut-off time is 5:00 PM. Orders placed after this time will be processed on the next business day.

  • Weekends & Holidays: We do not process or ship orders on weekends (Saturday & Sunday) or public holidays.

2. Shipping Destinations

Currently, Benzal ships to United Kingdom. We do not ship to P.O. Boxes or APO/FPO addresses to ensure secure and direct delivery of your items.

3. Estimated Delivery (Transit Time) & Costs

The delivery time begins after the handling period is complete and the package is handed over to the courier.

  • Standard Shipping Transit Time: 4 to 6 business days.

  • Shipping Cost: We offer Free Standard Shipping on all orders.

  • Total Delivery Time: 5 to 8 Business days

4. Order Tracking

Once your order has been dispatched from our facility, you will receive a Shipping Confirmation email. This email will contain your unique tracking number and instructions on how to track your package. Please allow up to 24 hours for the tracking information to update in the courier's system.

5. Shipping Couriers

We partner with reliable and verified courier services to ensure your bags reach you in perfect condition. Depending on your location, your order will be delivered by our authorized delivery partners.

6. Address Modifications & Incorrect Addresses

It is the customer's responsibility to provide an accurate and complete shipping address at checkout.

  • If you realize you have made an error in your shipping address, please contact us immediately at support@benzal.shop.

  • We can only update the address if the order has not yet been processed or dispatched.

  • Benzal is not responsible for packages that are delayed, lost, or returned to us due to an incorrect or incomplete address provided by the customer. In such cases, the customer will be responsible for any additional shipping costs to resend the package.

7. Lost, Stolen, or Delayed Packages

While we strive to ensure timely delivery, unexpected delays due to weather conditions or courier issues can occasionally happen.

  • Delays: If your package is taking longer than the estimated transit time, please contact us so we can investigate the issue with the courier.

  • Lost/Stolen: If your tracking information shows that the package was delivered but you have not received it, please check with your neighbors or building management first. If it is still missing, contact us within 24 hours so we can file a claim with the delivery service.

8. Taxes and Duties

All applicable sales taxes are calculated at checkout based on your shipping address. There are no hidden fees or unexpected charges upon delivery for domestic shipments.

9. Contact for Shipping Inquiries

If you have any questions regarding your shipment or our shipping practices, please reach out to our support team:

Business Name: Benzal
Business Mail: support@benzal.shop
Business Contact: +447475488293
Business Days: Monday – Friday
Business Hours: 9:00 AM – 5:00 PM
Chat Support: 24/7
Business Address: Flat 13 Amberley Court, Angell Road, London SW9 7HL, United Kingdom